Ketidakpastian Tugas Sebagai Variabel Moderator Terhadap Hubungan antara Pemanfaatan Teknologi Informasi dan Kepuasan Pengguna pada End User Computing
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https://doi.org/10.9744/jak.12.1.pp.%2041-52Keywords:
Utilization, uncertainty task, end user satisfaction.Abstract
This research aims to test influence from diversity and the extent of utilization of information technology on the end user computing satisfactions. Also, this research examine interaction between task uncertainty and dimension of utilization (diversity and the extent) information technology on the end-user computing satisfaction. This research responder are administrative personel in faculty and program pascasarjana levels using information system in executing the duty. This research take sampel as much 65 sampel. Analysis used int this research is multiple regression to examine correlation between dimension of utilization with end-user computing satisfaction. While to examine the effect interaction between dimension of utilization and task uncertainty with end-user computing satisfaction used moderated regression analysis. The result of analysis indicate that diversity information technology are influece on the end-user computing satisfaction, interaction between diversity of utilization information technology and task uncertainty are influence on the end-user computing satisfaction. Although, extent of utilization information technology and interaction between extent of utilization information technology with task uncertainty are not significant influence on the end-user satisfaction.
Abstract in Bahasa Indonesia:
Penelitian ini bertujuan untuk mengetahui: 1) pengaruh dari diversitas pemanfaatan dan luas pemanfaatan teknologi informasi terhadap kepuasan pemakai akhir komputer dan 2) pengaruh interaksi antara ketidakpastian tugas dengan dimensi pemanfaatan teknologi informasi (diversitas dan luas pemanfaatan) terhadap kepuasan pemakai akhir komputer. Responden penelitian ini adalah tenaga administrasi tingkat fakultas dan program. pascasarjana yang menggunakan sistem informasi dalam melaksanakan tugasnya. Penelitian ini menggunakan regresi berganda untuk menguji hubungan antara dimensi pemanfaatan dengan kepuasan pemakai akhir komputer. Untuk menguji pengaruh interaksi antara dimensi pemanfaatan dengan ketidakpastian tugas terhadap kepuasan pemakai akhir komputer menggunakan alat analisis moderated regression analysis. Hasil penelitian menunjukkan bahwa diversitas pemanfaatan teknologi informasi berpengaruh signifikan terhadap kepuasan pemakai akhir komputer, dan interaksi antara diversitas pemanfaatan dengan ketidakpastian tugas juga berpengaruh signifikan terhadap kepuasan pengguna akhir komputer. Luas pemanfaatan teknologi informasi berpengarug signifikan terhadap kepuasan pemakai akhir komputer, akan tetapi interaksi antara luas pemannfaatan dengan ketidakpastian tugas tidak mempunyai pengaruh yang signifikan terhadap kepuasan pengguna akhir komputer.
Kata kunci: Pemanfaatan, ketidakpastian tugas, kepuasan pengguna akhir
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